Commerzbank Infrastructure Support

Infrastructure Support for Commerzbank

Contract Value

£500,000 per annum

Systems
  • Siemon 10G
  • MAPT IIM
  • iTRACS
Project Description

Able have been supporting Commerzbank’s (formally Dresdner Kleinwort) infrastructure for over twenty years.

The focus of the service has always been on fast response and quality of service.

With 50,000 managed ports in London and more than 60,000 managed ports at the two Data Centres at Camberley and Watford, the facility is probably amongst the largest IIM installations in Europe.

Able provides a permanent site based team to manage the infrastructure and to plan & implement moves and changes for both the uses and the computer servers.

Duties include:

  • 7:00 – 17:00 standard daily cover 24 x 7 emergency support.
  • Isolating and fixing infrastructure problems as they are reported.
  • General administation of the iTRACS system.
  • Management & use of iDiscover to monitor network equipment and track assets.
  • General maintenance of patch frames throughout the buildings.
  • Patching new services.
  • Planning & installation of infrastructure upgrades.
  • Using iTRACS to plan moves and changes.

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